Customer Service 

WE DO NOT HAVE A STOREFRONT.  SALES ONLINE, BY PHONE OR APPOINTMENT.  FREE DELIVERY WITHIN PORTLAND ON ORDERS OF $100 OR MORE.

Shipping Policy 

You must be at least 21 years of age to purchase alcoholic beverages. By placing an order you have represented to Europa Wine Merchant that you are at least 21 and that your shipment will be signed for and received by a person at least 21 years of age.

When you purchase wine from Europa Wine Merchant title passes to you the buyer in the state of Oregon. Europa Wine Merchant makes makes no representation to the legal rights of anyone to ship or import wines into any state outside of Oregon. Various states impose restrictions and taxes on the shipment of alcoholic beverages. The buyer assumes all responsibility for compliance with the laws of the state where they are shipping wine. The buyer is solely responsible for the shipment of wines and for any loss or damage to the wines once they have left Europa Wine Merchant. By placing an order the buyer authorizes Europa Wine Merchant to act on their behalf to engage a common carrier, typically Fedex, to deliver the order.

If weather conditions do not permit the safe shipment of your wine we can store it for no charge.

Shipping box sizes are 2 bottle, 4 bottle, 6 bottle and 12 bottle.  Orders of more than 12 bottles will ship in multiple boxes.

We can ship wine to these states: Alaska, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

Shipping Costs 

No charge for packaging materials. The buyer will be charged for shipping at the time of purchase based on FedEx rates. FedEx ground is the default type of shipping. For one case of wine this will generally be in the $20-$42 range within the continental U.S. depending on distance. If you would like faster shipping or have specific questions please email hello@europawinemerchant.com.

Pick Up 

If you wish to pick up your order please email or call 503 224 3520 to make an appointment.  The pick up location is 111 SE Belmont Street, Portland, OR.

Returns 

Corked or flawed wine can be returned for credit or exchange. No returns after six months.

Cancellation of confirmed orders may be subject to a 15% restocking fee.